Effective Date: [22/7/2025]

Thank you for shopping with Reeva Jewellery. We’re committed to delivering your favourite oxidised silver jewellery pieces to your doorstep in a safe, timely, and hassle-free manner.

1. Shipping Locations

We currently ship across all major cities and towns in India.
(For international shipping, please contact us before placing your order.)

2. Order Processing Time

  • All orders are processed within 1–2 business days after successful payment.
  • Orders placed on Sundays or public holidays will be processed on the next working day.
  • You will receive a confirmation email or SMS with tracking details once your order is shipped.

3. Delivery Timeframe

  • Delivery typically takes 3 to 7 business days, depending on your location.
  • Remote or rural areas may require additional time.
  • In case of delays due to courier issues, weather conditions, or festivals, we will notify you via email/SMS.

4. Shipping Charges

  • Standard shipping is free on all prepaid orders above ₹499.
  • For orders below ₹499, a nominal shipping charge of ₹49 may apply.
  • Cash on Delivery (COD) may attract an additional fee, shown at checkout.

5. Tracking Your Order

Once your order is shipped, you will receive a tracking link via email or SMS.
You can also check the status by logging into your account on our website.

6. Delivery Partners

We work with trusted and reliable courier partners such as:

  • Delhivery
  • Bluedart
  • DTDC
  • Shiprocket and others

This ensures safe and timely delivery of your jewellery.

7. Undelivered / Returned Packages

If the delivery fails due to incorrect address, customer unavailability, or non-acceptance of the package:

  • Our team will attempt re-delivery if possible.
  • If the order returns to us, we will contact you for reshipment or refund (after deducting reverse logistics charges if applicable).

8. Damaged or Missing Items

If you receive a damaged package or if any items are missing, please:

  • Take clear pictures of the outer box and products
  • Contact us within 48 hours at support@reevajewellery.com

We’ll investigate and resolve the issue as quickly as possible.

9. Contact Us

For any shipping-related questions, feel free to reach out:

📧 Email: support@reevajewellery.com
🌐 Website: https://reevajewellery.com/